Help Center

Please make sure to contact us before you return any product back to us. Exchanges and returns must be made within 30 days of original purchase.

Products must be unopened and in new condition to be eligible for return or exchange.

Customer is responsible for shipping their return or exchange back to Vixen & Beard

If what you received was different what you ordered let us know right away and we will try and correct it as soon as possible. 

Let us know at info@vixenandbeard.com

Shipping typically takes 3 to 5 business days from the day it is shipped. Allow 1 to 2 business days for processing. Orders are shipped Monday - Friday. Orders placed on weekends or after regular store hours will normally ship the next business day.

Shipping costs are determined by your shipping address. You can confirm your cost at the check out cart.

We now ship world wide. International orders are shipped through the United States Postal Service and take take 3-6 weeks for delivery. Items must clear Customs which can take an additional 5-7 days. International orders may be subject to clearance fees which are the responsability of the buyer.

Delays in shipping are unexpected and we recommend contacting your local Post Office with your tracking number number for more information.

If you need to update your order send us an email to info@vixenandbeard.com ASAP. We try and fuffill orders as quickly as possible.

Don't see your favorite product. Let us know, we are always looking to add new products

Have are product that you would like to be sold at  Vixen & Beard. Shoot us over an email at info@vixenandbeard.com with all the information on your brand and products.