SHIPPING POLICY

Orders are handled within 1–2 business days. Tracking information is sent when your order ships.

Yes we do (some exclusions apply). Please Note: International customers are responsible for all duties, custom fees, and taxes on orders.

Standard U.S. shipping is estimated at 3–7 business days after shipment. Tracking information is sent when your order ships.

Please confirm with tracking number for available arrival date. If package is missing please send us know at info@vixenandbeard.com and we will try our best to located the package. Please Note: We are not responsible for loss of goods if an incorrect address has been entered at checkout.

RETURNS AND EXCHANGES

If for any reason you would like to return an item you've purchased let us know at info@vixenandbeard.com

Eligible returns and exchanges must be requested within 14 days of delivery. Merchandise must be unused, unworn, unwashed, and in original condition, with original packaging and tags when applicable. Opened or used grooming and personal-care products are final sale. Items clearly marked Final Sale, including clearance items so marked, are not returnable.

Customers are responsible for return shipping unless the item arrived damaged or defective, the incorrect item was shipped, or Vixen & Beard made another fulfillment error. Original outbound shipping charges are non-refundable unless Vixen & Beard caused the fulfillment error.

Depending on bank it can take 3-5 days once we have initiated the refund. Amount will be refunded to original form of payment.

CAN I MAKE CHANGES TO MY ORDER?

We can do our best to change orders before they ship. Please email info@vixenandbeard.com. We are unable to make changes on an order once it has shipped.