Shipping & Returns

Clear shipping, pickup, return, and exchange information for Vixen & Beard orders.

Shipping

Orders are handled within 1–2 business days.

Standard U.S. shipping is estimated at 3–7 business days after shipment. This is a transit estimate, not a carrier guarantee.

Free standard shipping is available on U.S. orders over $85.

Tracking information is sent when your order ships.

Local pickup

Local pickup is available at Vixen & Beard in Riverside, California. Please wait for a Ready for Pickup notification before arriving.

Returns

Contact info@vixenandbeard.com within 14 days of delivery to start an eligible return.

Eligible merchandise must be unused, unworn, unwashed, and in its original condition. Original packaging and tags must be present when applicable.

Grooming and personal-care products

Opened or used grooming and personal-care products are final sale. Unopened and unused grooming products may follow the normal 14-day return policy.

Final sale

Items clearly marked Final Sale are not returnable. Clearance items marked Final Sale are also not returnable.

Return shipping

Customers are responsible for return shipping unless the item arrived damaged or defective, the incorrect item was shipped, or Vixen & Beard made another fulfillment error.

Original outbound shipping charges are non-refundable unless Vixen & Beard caused the fulfillment error.

Exchanges

Vixen & Beard’s existing exchange process remains in place. Email info@vixenandbeard.com before sending an exchange. Exchange eligibility follows the same 14-day window and condition requirements listed above.

Exchange returns are handled through Vixen & Beard at 6412 Magnolia Ave, Riverside, CA 92506.

Damaged, defective, or incorrect orders

Contact info@vixenandbeard.com within 5 days of delivery. Include your order information and photos when applicable so the issue can be evaluated and resolved.